Nancy Fetzer’s renowned “HOW-TO” reading and writing instructional manuals were only available in the United States as hard copy books. Now, her content is delivered digitally and instantly on purchase all over the world. Marvel at the kid-friendly, interactive methods Fetzer utilizes in her explicit direct-instruction lessons.
When you shop with us, we want you to be completely satisfied. If for any reason you are not satisfied with your purchase, you may return the new and unused product within 14 days of receipt for a replacement or refund of the purchase price.
When your return has been received from USPS, UPS, or Fed X ONLY in resalable condition, we will either:
1. Credit your account for the amount of your purchase, less shipping, handling, and any applicable tariffs and taxes, free shipping promotions and other coupon offers/discounts.
2. Ship you a replacement of your product.
You will need to cover the cost of return shipping. Please use a shipping company, such as USPS, UPS, or FedEx. We are not responsible for lost or stolen merchandise.
FOR DEFECTIVE, DAMAGED, INCORRECT OR MISSING ITEMS:
You must contact us within 7 days of receipt. We will give you instructions on how to prepare the return package. In most cases, we will provide a prepaid shipping label to you. If the item proves to be defective, we will issue a replacement or refund the price of the item plus your original shipping cost.